Due to the nature of digital photography and the fact that all photographs may be viewed by the client on our website prior to purchase, once orders have been sent, Cindy Kitchker Photography has a strict NO REFUND/RETURN/EXCHANGE POLICY. Once a transaction has been completed, it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Cindy Kitchker Photography, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photograph after the buyer has already received the photograph, or any other reason. If a mistake photo is sent to the buyer, as documented on the invoice, Cindy Kitchker Photography will send the correct photo to the buyer free of charge.

refunds

Cindy Kitchker Photography would be delighted to be involved in your special wedding day. We provide Wedding Photography Terms and Conditions to be as transparent as possible, there are no hidden extras. It is agreed that the following Wedding Photography Terms and Conditions set out the total agreement made between the parties and that no variation or modification of this contract shall be effective unless agreed by both parties.

weddings

Booking Fee

The Booking fee of £200 secures the date, time and services of Cindy Kitchker Photography for the wedding and is non-refundable or transferable in the event of cancellation, it being the agreed loss suffered by the photographer due to cancellation. All cancellations must be in writing.

Payments

Following payment of the booking fee, balance of payment is due up to 1 month before the wedding date. Payment for additional images are to be made when they are ordered. Payment by BACS is preferred and bank details will be provided on the invoice. 

Late Payment feE

Cindy Kitchker Photography reserves the right to charge interest at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998 from the due date until the date payment is made.

Display

Cindy Kitchker Photography may use any images included in this contract on their website, portfolio, literature, display areas, exhibitions, competitions, advertising, slide shows or commercially unless the subjects express the wish for this not happen prior to the event.

Copyright

Any images or copies of images whether stored digitally or otherwise, computer files or printed documentation relating to such images are protected by the Copyright and Design Act 1988 and remain the copyright of Cindy Kitchker Photography. It is contrary to the Act to copy or allow to be copied photographically, electronically or by any other means an image created as part of this contract without the permission of Cindy Kitchker Photography.

Images

Cindy Kitchker Photography will provide a pleasing colour balance but cannot guarantee exact colour matching owing to anomalous reflectance caused by a combination of certain dyes and materials especially man-made fibres. It is sometimes impossible to record on film or digitally the exact colour as seen by the human eye. For a booking involving a church ceremony or at certain venues, the photographer's movements are sometimes restricted by the official in charge. The area from which the photographer is able to cover the ceremony may not be the photographer's choice and the photographer cannot accept responsibility for any obstructed view should this be the case. Cindy Kitchker Photography is not responsible if key individuals fail to appear, fail to co-operate during photography sessions, or for failure to capture images due to details not revealed to the Photographer. Cindy Kitchker Photography recommends a designated person to be an ‘event guide’ to point out important individuals for informal or candid photographs to Cindy Kitchker Photography during the Wedding Day. 

Raw images

As a photographer everything I put out into the world is a representation of my style and brand. The raw images could be posted as they are or edited in a manner that I wouldn't. As an artist it is important for me to release a finalized product. For this reason, I will not release any raw files.  

All images will be adjusted for exposure, brightness, contrast, sharpness, etc. Cindy Kitchker Photography's judgement regarding these corrections and the number of images put forward shall be deemed correct. If an image is good and unique it will be included.

Delivery

Digital files in JPEG format, and prints if specified on the package you choose will be delivered within four to six weeks of the wedding day, during the most popular months for weddings, April through to October please allow up to eight weeks for delivery, I will always endeavour to deliver your photographs as soon as I possibly can. 
Digital files will be uploaded to the online protected viewing gallery and will be available to download and share via social media. 

Creative licence

Cindy Kitchker Photography shall be granted artistic license in relation to the poses photographed and the locations used. The Photographers judgment regarding the locations, poses and number of images taken shall be deemed correct. Due to the vagaries of the weather and the willingness of subjects it may not be possible to capture all the images requested. On it's own behalf, and on behalf of the subject, the client acknowledges that they are familiar with the photographer's portfolio and are requesting services with knowledge of the photographers style: that the photographer's work is constantly evolving: that the photographers services are unique and artistic nature: that the photographs may be different from photographs taken by the photographer in the past: and that in creating images consistent with the personal vision of the event, which vision may be different from the clients and the subjects vision of the event. Accordingly, the client acknowledges that the photographs shall not be subject to rejection on the basis of taste or aesthetic criteria.
The photographer will endeavour to take all the photographs agreed. However, because a wedding is an uncontrolled event, the photographer cannot guarantee delivery of any specifically requested image(s), especially if timings or events are altered without our knowledge. Due to changes of the weather and the availability and willingness of subjects The Photographer will do their best to honour requested photographs but cannot undertake to guarantee any specific picture nor incorporate any specific background, location or group arrangement.
Limitation of Liability In the unlikely event of a total photographic failure or cancellation of this contract by either party or in any other circumstance the liability of one party to the other shall be limited to the total value of the contract. Neither party shall be liable for indirect or consequential loss.

Mileage Charge

No mileage charge applies within 50 miles from Spaxton, Somerset. Calculated using the postcode TA5 1AH. Distances in excess of this will incur a small surcharge of 45 pence per mile. If your wedding venue is a fair distance from Spaxton, Somerset an overnight stay may be required and a charge for accommodation may incur unless you are able to provide accommodation. 

ATTENDANCE

In the unlikely event of the assigned Photographer being unable to attend your wedding due to unforeseen circumstances, we reserve the right to appoint another photographer to attend your wedding on our behalf to undertake the wedding photography to his/her best ability.

Additional hours

Any hours worked above the time set out in the package you have chosen will be charged at £200 per hour. 

Cancellations

Upon acceptance of this agreement and initial booking fee a cooling-off period of five (5) working days is allowed for any change-of-mind. After this period, no refunds for change-of-mind will apply. Should the event be cancelled, a written agreement to notify Cindy Kitchker Photography will also apply. Cancellations less than 6 weeks prior to the date of the wedding are required to pay the remaining balance. These conditions also apply to postponed weddings if Cindy Kitchker Photography is unavailable for the rescheduled date and time.
COMPLAINTS
Any complaints should first be raised by the Client with the Photographer in writing within 21 days from
the date of receipt of images. In the unlikely event of an unresolved complaint the Client may request
the Society of Wedding and Portrait Photographers (SWPP) to mediate but only on the basis that its
decision shall be final and binding upon both parties.                                                       

Thank you for taking the time to read Cindy Kitchker Photography's Wedding Photography Terms and Conditions.
Any questions regarding this policy, please call 07881371570
Winters Barn
Bush Lane 
Spaxton
Somerset
TA51AH